Coaching you to excel
in the government workforce
Easily one of the top 5 reasons why people choose to work for the federal government is job security. And, up until the 2018 partial shutdown of the federal government, this was a pretty true statement. There's nothing in writing making this promise of job security....
If you work in the government, you may have noticed an increase in the focus on customer service goals. What you may not have realized is this is in part due to customer service as a focus area in the President's Management Agenda (PMA). As these goals begin to be...
Goal setting is effective. But, there's a risk in goal setting. The risk is, you may reach your goal but not get what you want. In fact, sometime our goal setting is so effective we actually worsen the original situation within unintended consequences. What the heck...
When someone tells you that we need to focus on customer service, it's hard to argue with them. We need to shift the discussion from providing a service without first considering customer value. In the Ted Talk by John Boccuzzi, he describes how the service he was...