Customer service Archives

The customer trifecta: customer orientation, service, & value goals

If you work in the government, you may have noticed an increase in the focus on customer service...

Goal setting is effective. But, there’s a risk in goal setting. The risk is, you may reach...

When someone tells you that we need to focus on customer service, it’s hard to argue with...

I have a love hate relationship with customer service. I love to receive good customer service....

The only thing worse than having your teeth pulled is having to go to the Department of Motor...