Customer value: Shift the conversation from customer service
When someone tells you that we need to focus on customer service, it’s hard to argue with...
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Category: TED talks Tuesday
If the customer is king…what kind of king are you?
I have a love hate relationship with customer service. I love to receive good customer service....
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Boundary spanning: Value of weak connections in leadership
What if I told you that leadership isn’t just who you know, it’s about whether you...
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Synthetic happiness: Accepting what cannot be changed
At the opening of his talk, Gilbert asks the audience who would be happier one year from now:...
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Career crisis: Do you have grade snobbery or grade jealousy?
For me, a career crisis normally happens each Sunday evening, just as the sun is starting to...
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Own your power. Be a ferocious mama bear. Tips to speak up for what matters.
Do you bite your tongue because you’re worried that you’ll offend someone? Or, make a...
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Work hard? Why you will fail to have a great career anyway
Larry Smith’s TEDTalk is going to let you in on a secret about why you will fail to have a...
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More than just government employees: Seeing your own value
Government employees get a bad rap. If you ask the average American, some would say government...
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How do we connect? Stranger-danger doesn’t belong in the workplace.
A piece of advice I heard upon moving to Washington DC was, “Don’t engage with the...
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Can introverts to be a team player? Yes, but not the teams you’re thinking of…
Our inherent differences are what makes our contributions to the workplace valuable. Yet, some of...
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