Customer service: It’s not a synonym for door mat
The only thing worse than having your teeth pulled is having to go to the Department of Motor...
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Author: Dr. Dana
Boundary spanning: Value of weak connections in leadership
What if I told you that leadership isn’t just who you know, it’s about whether you...
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Lunch and learn meetings: Should we stick a fork in them?
Lunch and learn meetings are simultaneously popular to host and poorly attended. The intent behind...
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Synthetic happiness: Accepting what cannot be changed
At the opening of his talk, Gilbert asks the audience who would be happier one year from now:...
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Job shadowing: The 3 questions you need to answer
Over the past few weeks, I’ve talked about how face-to-face training is not effective if...
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