Do you pick your leadership style, or does it pick you?
At some point in your career, you will be asked the interview question, “What is your...
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Category: Performing
Government shutdown as a psychological contract breach: What’s a manager to do?
Easily one of the top 5 reasons why people choose to work for the federal government is job...
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The customer trifecta: customer orientation, service, & value goals
If you work in the government, you may have noticed an increase in the focus on customer service...
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Unintended consequences of customer service goals
Goal setting is effective. But, there’s a risk in goal setting. The risk is, you may reach...
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Customer value: Shift the conversation from customer service
When someone tells you that we need to focus on customer service, it’s hard to argue with...
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If the customer is king…what kind of king are you?
I have a love hate relationship with customer service. I love to receive good customer service....
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Take the feedback sandwich off your managerial menu
There are some pieces of leadership advice that just won’t die – no matter how bad the...
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Seeking a senior government position in IT? 4 skills you need
Over the last few weeks, we’ve covered the skills needed to move up in an IT position. This...
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Taking charge of career growth: The elusive GS14 in HR
In my experience, making the jump from a mid-level to a senior level position in HR is one of the...
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The risky business of “knowing your why”
Is there an inherent risk in knowing your why? Frederick Nietzsche once said, ‘He who has a why...
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