The customer trifecta: customer orientation, service, & value goals
If you work in the government, you may have noticed an increase in the focus on customer service...
Read More
Category: Customer service
Unintended consequences of customer service goals
Goal setting is effective. But, there’s a risk in goal setting. The risk is, you may reach...
Read More
Customer value: Shift the conversation from customer service
When someone tells you that we need to focus on customer service, it’s hard to argue with...
Read More
If the customer is king…what kind of king are you?
I have a love hate relationship with customer service. I love to receive good customer service....
Read More
Customer service: It’s not a synonym for door mat
The only thing worse than having your teeth pulled is having to go to the Department of Motor...
Read More