The customer trifecta: customer orientation, service, & value goals
If you work in the government, you may have noticed an increase in the focus on customer service...
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Author: Dr. Dana
Unintended consequences of customer service goals
Goal setting is effective. But, there’s a risk in goal setting. The risk is, you may reach...
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Customer value: Shift the conversation from customer service
When someone tells you that we need to focus on customer service, it’s hard to argue with...
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If the customer is king…what kind of king are you?
I have a love hate relationship with customer service. I love to receive good customer service....
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Take the feedback sandwich off your managerial menu
There are some pieces of leadership advice that just won’t die – no matter how bad the...
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