Coaching you to excel
in the government workforce
If you work in the government, you may have noticed an increase in the focus on customer service goals. What you may not have realized is this is in part due to customer service as a focus area in the President's Management Agenda (PMA). As these goals begin to be...
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Goal setting is effective. But, there's a risk in goal setting. The risk is, you may reach your goal but not get what you want. In fact, sometime our goal setting is so effective we actually worsen the original situation within unintended consequences. What the heck...
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When someone tells you that we need to focus on customer service, it's hard to argue with them. We need to shift the discussion from providing a service without first considering customer value. In the Ted Talk by John Boccuzzi, he describes how the service he was...
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I have a love hate relationship with customer service. I love to receive good customer service. Conversely, I hate that customer service seems to be synonymous with doing whatever the customer wants. In short, that the customer is king. In this Ted Talk, David...
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