The customer trifecta: customer orientation, service, & value goals
If you work in the government, you may have noticed an increase in the focus on customer service goals. What you may not have realized is this is in part due to customer service as a focus area in the President’s Management Agenda (PMA). As these goals begin to be implemented, I encourage you to think broader in your goal setting. To think about how to foster a customer orientation with underpinnings of both service and value to the customer. If you are unfamiliar with customer service goals, it may seem a matter of semantics to differentiate between customer...
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